Client Partnerships Manager

Job Title: Client Partnerships Manager

Location: Norwich with travel (Hybrid – Minimum 3 days in-office)

Salary: £38-45k, depending on experience

This role is not fully remote, therefore please only apply if you are based in or near to Norwich, UK. No agencies please and thank you.

Applications to: Grace Appleby, Client Services Director | info@yawnmarketing.co.uk | but please note that we have included 3 questions at the bottom of this JD that we would like answered in your cover letter.

Yawn Marketing is a predominantly digital consultancy and agency based in Norwich. Our business is entering a new chapter, following our recent acquisition by the Jarrold Group. Having seen an exciting period of growth over the past five years, Yawn now has a broad roster of high-profile clients, and we need to expand our team to continue to deliver a level of service that exceeds their expectations.

We’re knowledgeable, energetic and creative. This role is an opportunity to take a key position in a formative period. It’s a chance to help shape our future, grow with the business, and meaningfully contribute to our brand.

The Role:

As the Client Partnerships Manager, you will report into and work closely with the agency’s leadership team, playing a critical role in shaping and leading our business development and client service efforts across the business.

You’ll play an integral role in the commercial growth of the agency, including pipeline management, proposal writing, and pitching for new business. To enhance any business development activity, you’ll represent the agency online, as well as at networking and industry events.

For existing clients, you’ll prioritise understanding the commercials of their businesses, ensuring all our work has a positive ROI. Within this, you’ll act as a senior escalation point for client queries, ensuring our clients receive exceptional service and strategic support. You’ll also personally oversee some of our most important accounts, developing strategies to grow and retain clients.

Key Responsibilities:

• Serve as a senior escalation point for any client queries or challenges.
• Develop and implement strategies to grow and retain existing clients.
• Actively promote the agency online and in the local community, through personal branding, networking events, industry forums, and public speaking opportunities.
• Manage a portfolio of key client accounts, project managing their day-to-day retainer and ensuring their marketing strategies align with business goals.
• Present campaign ideas, performance updates, and strategic plans to clients, ensuring clarity and alignment with their objectives.
• Proactively bring fresh ideas and innovative solutions to both clients and internal teams, driving continuous improvement.
• Coordinate with internal teams to deliver high-quality campaigns and projects on time and within budget.
• Identify opportunities for upselling and cross-selling agency services.
• Support the team in achieving revenue targets by contributing to business development efforts.
• Collaborate with leadership to refine and implement agency-wide strategies for client growth and retention.
• Mentor and support team members, fostering a positive and productive work environment.

Requirements:

• Proven experience in a senior account management or client-facing role within a marketing or creative agency.
• Strong understanding of marketing strategies and campaign management.
• Excellent communication, interpersonal, and negotiation skills.
• Highly organised with strong project management skills and attention to detail.
• Proactive and solutions-oriented, with the ability to handle pressure and meet deadlines.
• Strategic thinker with the ability to consider the bigger picture and align actions with long-term goals.
• Solutions-oriented, with the ability to handle pressure and meet deadlines.
• Confident networking and representing the agency at events.
• Passion for delivering exceptional client service and driving business growth.

Questions for CV

1. Describe a situation where you turned a problem with a client into an opportunity for growth for the agency
2. Tell us about a brand you find aspirational and why based upon their marketing and communications 
3. Provide an example of how you’ve helped promote agency growth by introducing a new self-started initiative that involved the team